Effective Date: January 1, 2026
American Reliable Windows & Doors has been helping Los Angeles homeowners upgrade to energy-efficient windows and doors since 2011. We respect your privacy and want you to know exactly what information we collect, why we collect it, and how we keep it safe. This policy explains our practices in plain language.
Information We Collect
When you contact us for a quote or schedule a consultation, we collect the details you share with us: your name, phone number, email address, and the property address where the work will happen.
We also collect information about your project, such as the number and type of windows or doors you need, your home's age, and any energy-efficiency goals you describe. If you call us, we may keep a record of that conversation to follow up accurately.
Like most websites, we automatically collect basic technical data when you visit, including your IP address, browser type, device type, and the pages you view. This helps us understand how people find and use our site.
How We Use Information
We use your information to respond to your request, prepare an accurate quote, schedule your installation, and keep you updated on your project. We also use it to answer questions and provide warranty support after the job is done.
With your permission, we may send you occasional updates about energy-efficient window options, seasonal maintenance tips, or special offers. You can opt out of these messages at any time.
We use website data to improve our site, measure which pages are helpful, and make sure our online ads reach the right local homeowners.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences, keep the site working properly, and understand how visitors move through our pages.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as smoothly, but you can still contact us by phone.
Analytics and Third-Party Tools
We use trusted third-party analytics tools, such as Google Analytics, to see how people find our website and which pages they visit. These tools collect data in an aggregated, anonymous way and do not identify you personally.
We may also use scheduling, customer relationship management, and advertising platforms to manage appointments and measure our marketing. These providers only receive the information needed to perform their service for us.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with service providers who help us run our business, such as scheduling software, email platforms, and analytics providers, and only as needed for them to do their job.
We may disclose information if required by law, to protect our legal rights, or in connection with a merger or sale of the business. In those cases, your information remains protected by this policy.
Data Retention
We keep your project and contact information for as long as needed to serve you, honor warranties, and meet our legal and accounting obligations. When that need ends, we securely delete or anonymize the data.
Website analytics data is kept in an aggregated form and does not identify you personally.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. These include secure servers, restricted access for our team, and encrypted connections on our website.
No method of transmission over the internet is completely secure, but we work hard to protect your data and review our practices regularly.
Your Rights
You can ask us to access, correct, or delete the personal information we hold about you. You can also opt out of marketing messages at any time by using the unsubscribe link or calling us.
California residents have additional rights under the CCPA, including the right to know what personal information we collect and the right to request deletion. To exercise any of these rights, contact us using the details below.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can remove it.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date.
We encourage you to review this page occasionally so you stay informed about how we protect your information.
Contact Information
If you have questions about this privacy policy or how we handle your information, call us at (747) 350-1790 or use the contact details below. We are happy to help.